![]() ![]() Device issues inflicted by malicious software will then be addressed. Aside from bringing in new features, system updates also offer fix patches for security enhancements. Installing the latest system update on your device may also be the key to resolving the issue if software bugs and system errors are to blame. Third solution: Update phone software to the latest version. This option will delete all saved data from the messaging app.Īfter clearing cache and data on your messaging app, reboot your phone to refresh the operating system and then launch the messaging app again to see if SMS functions are already working as intended. Tap Clear data, then tap OK to confirm. ![]() Select All apps from the drop-down menu.Aside from clearing the app from glitches, doing so will likewise free up some space of the app’s memory and likewise on the phone storage. This is why it’s also recommended to clear app cache from time to time. Temporary files that are stored as cache on the messaging app are useful when it comes to faster reloading of similar data for the app but they can also yield to bad symptoms especially when they become corrupted. Second solution: Clear cache and data on your messaging app.Įrrant cache files stored on the messaging app can also cause you such trouble. Release both buttons when the phone reboots.Īfter the phone reboots, create a sample SMS/text message to send and receive and see if it’s already working. If this doesn’t work, then press and hold the Volume Down and Power buttons simultaneously for 30 to 40 seconds. Press and hold the Power button for about 10 to 20 seconds.If prompted with the Stop system service? message, tap OK to confirm.Īfter quitting the messaging app, soft reset/reboot your Moto X4 with these steps:.Swipe left or right to navigate to the Running tab.Tap the Apps icon from the Home screen.Should this be just a minor glitch, clearing the messaging app can help. Apps can become rogue when triggered by some factors like when a faulty update is installed or after opening a message containing some malware. If it suddenly occurs on your device to stop sending or receiving text/SMS messages, then it could be just a random glitch on the messaging app in use. First solution: Force stop messaging app then restart your phone. If you’re certain that your account status is good, then try these workarounds to rule out software problems from the underlying causes. When this happens, outgoing services including sending of SMS/text messages couldn’t be used until the account problem is settled. Service providers usually impose temporary disconnection or soft disconnection to accounts with unsettled balances or other issues. In that case, contact your service provider or carrier to check and ensure that your account status is good. If you’re only having trouble sending SMS/text messages but receiving is fine, then it’s likely an account issue. How to troubleshoot Moto X4 that can’t send / receive text messages But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us. Feel free to use our solutions and workarounds. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Read on for further information.īefore we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If you own this device and suddenly find trouble sending or receiving SMS or text messages, then this post may be able to help you out. The solutions that I’ve mapped in this context are applicable to SMS problems on a Motorola Moto X4 smartphone. But for SMS/text problems that are software-related, you still have a chance to fix that with some workarounds. Unfortunately for hardware-related texting problems, there’s nothing much you can do on your end as that already require service. The same thing can happen when the SIM card is damaged. Some network components on the phone might have acquired some damage from that prior incident. This is most likely to blame if your phone stops sending or receiving text/SMS after it fell or got wet. The worst possible cause would be physical or liquid damage on the phone. In some instances, a device won’t be able to send or receive SMS or text messages due to some software issues like when the messaging app in use is going rogue or when some settings on the phone got messed up from an update or faulty configuration. For problems with outgoing SMS messages, account-related issues can likewise be the root cause. SMS send and receiving issues in mobile devices are usually due to network errors like when the cellular network is down or when the device is getting intermittent to no network signal. ![]()
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